Hotel & Privacy Policies

HOTEL POLICIES:

Check-In: 4 p.m. | Check-Out: 11 a.m.

Currency: United States Dollar

Time Zone: Pacific Standard Time

Pet Policy: Up to (2) non-service pets are allowed in selected room categories, Garden View Rooms located on the first floor. A pet (dog) fee of $100, per week, will be charged to your guest folio.

Hotel Guest Destination Fee: A destination fee of $20 per night (plus tax) will be charged. Please click this link for details about the Destination Fee and other hotel Amenities.

Child Policy: Children 17 and under stay free with one paying adult/guardian.

Deposit Policy: A credit card is required at the time of booking to guarantee the room.

Cancellation Policy: Cancellations must be made by 4 p.m. PST 24 hours prior to arrival in order to avoid a one night cancellation fee, plus tax.

No Show Policy: Guest that no-show for their reservations prevent the hotel from selling the room. Therefore, reservations that no-show will be charged for the entire reservation.

Package Shipping and Receiving Policy: $3.00 per piece for packages over one ounce.

Estimated Taxes & Fees: Guest room rates are subject to prevailing taxes and fees, currently 14.495% per room per night, and a Tourism Marketing District (TMD) fee, currently $5.00 per room, per night. These taxes and fees are subject to change without notice.

No Smoking Policy & Fees: Shore Hotel is a 100% non-smoking property. A $300 cleaning fee will be billed to your account if smoking occurs in your room or on the balcony. This includes e-cigarettes and vape pens.

Luggage Storage: Luggage storage is available through the Front Desk at no additional charge for current registered guests of the hotel.

Gift Certificates & Prepaid Bookings: Gift Certificates are available. Prepaid bookings require a Credit Card Authorization Form to be completed and faxed to the hotel at least 24 hours prior to the guest’s arrival. Credit Card Authorization Form.

Tax Exempt Guests: All Tax Exempt Guests must bring an Individual Tax Exempt form from their organization and present it upon checking in.

Additional Person Fee: $20.00 per adult, over two adults. Maximum of 4 adults, per room.

Parking Costs: Overnight Valet parking is currently, $39.00 per car, per night, plus tax and is subject to change without notice. Oversize vehicle parking fee is $60.00 per car, per night, plus tax.                                               

Special Requests: Any special requests, including room type, cannot be guaranteed and will be honored based on availability at check-in.

Online Reservation Procedures: By clicking submit to confirm reservation, guest agrees to the rate and room policies of this reservation.

Lost & Found: We will make every attempt to return lost property. Please call the hotel directly to report a lost item at +1 (310) 656-4544.


PRIVACY POLICY: 

Shore Hotel is committed to providing exceptional services to our customers and visitors to our website.ShoreHotel.com visitors should feel confident in using our Site to plan and purchase accommodations, so we are committed to protecting the information we collect. Our privacy policy (“Policy”) is provided to inform you of the privacy principles that govern our website. This Statement describes general and technical details about the steps we take to respect your privacy concerns.

I. Website Browsing
Personally identifiable information will not be collected when you browse this website and/or request pages from our servers, except as described in this Policy. We will not know your name, your email address, or any other personally identifiable information just because you browse the website unless you access the website from a link in an email that we have provided. If you access the website from an email link from us, we will know who you are based on the information you previously provided to us.

When you request a page from our website, our servers log certain information, including the IP address number of the computer you are using, the time of the request, the URL of your request and other information that is provided in the “HTTP” header found at the top of your Internet browser. We collect this information to make our website function correctly and provide you the functionality that you see on this website. We also use this information to better understand how visitors use our website and how we can improve it, its contents, and functionality to meet your needs.

II. Children's Privacy
We do not offer or provide products and services to children. If you are under 18, you may not use our site. We do not intend to collect personally identifiable information from users under 13.

III. Personal Information -- How We Use It
We will ask you to voluntarily supply us with personal information (such as your full name, email address, mailing address, telephone number or credit card number) to provide you with specific services you request. These may include making a reservation for you, signing you up for email alerts, replying to you if you submit information on the “contact us” page, and responding to your emails.
For example, we will use your email address to send a confirmation and, if necessary, we may use other information to contact you in processing your reservation. We may also use your email address to notify you about special offers and promotions, but we will give you an opportunity to opt-out at any time.

IV. Transmission & Storage of Personal Information
If you voluntarily provide personal information to Shore Hotel, it will be stored using commercially reasonable security measures. When you provide your credit card data, it is transferred over a Secured Sockets Layer (SSL) line, provided you are using an SSL enabled browser such as Microsoft Internet Explorer or FireFox. Please note, however, that no data security measures can provide guaranteed protection against hackers and identity thieves. We urge you to think carefully before transmitting any sensitive information over the Internet, and conduct business only with entities that you trust. Information collected on this website is processed and stored in the United States.

V. Disclosure of Information to Third Parties
We will disclose your personal information when required or requested by law, subpoena or other legal process or if we believe in good faith that such action is necessary to investigate or protect against harm to our hotel guests, website visitors, property (including this website), or to others. We may also share your information with our third party service providers but they may use this information only to provide services on our behalf (such as sending email to you) and not for any other purpose. In addition, if we sell all or part of our business or make a sale or transfer of assets or are otherwise involved in a merger or business transaction, we may transfer your personal information to another entity as part of that transaction as long as that entity agrees to comply with this privacy policy.
We may share non-personal aggregate, or summary, information with partners or other third parties, but we do not sell or share any personally identifiable information, except as described above.

VI. Cookies
Our website uses "cookie" technology. "Cookies" are encrypted strings of text that a website stores on a website visitor’s computer. Our website requires the use cookies throughout the online reservation process. Cookies enable us to customize our website and offerings to your needs and provide you with a better online experience on our website. In addition, cookies are used to: (1) measure usage of various pages on our website to help us make our information more pertinent to your needs and easy for you to access; and (2) provide functionality such as online reservations and other functionality that we believe would be of interest and value to you.

VII. Pixel Tags
Shore Hotel and its third-party service providers use pixel tags. Pixel tags are not used to collect any personal information about you, but we may glean such information from what you voluntarily submitted to us online or offline. Shore Hotel and our email service provider use pixel tags to: 1) track customer responses to Shore Hotel advertisements and website content; 2) determine your ability to receive HTML-based email messages; 3) know how many users open an email and allow our service provider to compile aggregated statistics about an email campaign for us; and 4) allow us to better target interactive advertising, enhance customer support and site usability, and provide offers and promotions that we believe would be of interest to you.

VII. Emails about Special Offers, Promotions & Opt-Out
It is our intention to only send you email communications that will be useful to you and that you want to receive. We typically use third party email service providers to send emails. These service providers are contractually prohibited from using your email address for any purpose other than to send Shore Hotel related email. We provide you the ability to define and modify your mailing preferences at any time, including unsubscribing from all marketing communications. In addition, every time you receive an email, you will be provided the choice to opt-out of future emails by following the instructions provided in the email.

VIII. Other Sites
Shore Hotel is only responsible for the privacy statement and content of this website. We are not responsible for the privacy practices or the use of cookies on any non-Shore Hotel websites that you may access from this website.

VIIII. Legal Issues
This website is located in California and subject to laws of the United States and the State of California.

X. Changes to this Policy
By using our website, you agree to let us collect and use information pursuant to the terms of this Policy. In the future, we may need to change this Statement; we will post changes on this page and note the effective date so that you are always aware of what information we collect and how we use it. If we materially change the way we handle personal information collected from you prior to the effective date of the new policy, we will notify you and seek your consent to such changes.

XI. Your Consent To This Privacy Policy
Use of our Website signifies your consent, as well as the consent of the company for which you use our Website and whose information you submit (if any), to this Policy. If you do not agree to the terms of this Policy, please discontinue your use immediately.